1. Protection of your personal information
2. What personal data is collected
All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website and our (mobile) applications. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.
Various technologies may be used on our websites and our (mobile) applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. Examples of such technologies are cookies, flash cookies and web analytics.
Besides the data collected by automated means, we also collect personal information which you provide to us. This includes, but is not limited to:
If you make an order, your contact information including your (first and last) name, (billing or delivery) address, email address and your telephone number. We need your email address and telephone number so that we may contact you if we have questions or information for you regarding your order.
Other information required to be able to process your order, such as information concerning the products you have ordered, the billing and delivery address, banking and/or credit card details.
3. How the collected information is used
We will use your personal information for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data for the purpose of the assessment of your creditworthiness, for which we may use third parties. If you have provided us with your personal information in relation to a promotion, event, (mobile) application, etc, we may send you emails or other messages.
If you contact customer service, we may use your personal information (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
If you have given us your personal information during a sale of a product or service, we may inform you about similar products and services. We may also contact you to ask for your feedback after a sale of a product or service. In case of an interrupted sales process we may send you a reminder. You can immediately unsubscribe from these communications at any time by contacting us using the contact details below or (in the case of electronic messages) by clicking on a link in the corresponding email or other message. Your consent to receiving these communications will remain current until you advise us otherwise.
We will not send you any commercial electronic messages such as SMS or email unless this is permitted by the Spam Act. Any commercial electronic message that we send will identify Steiner Australia as the sender and provide an unsubscribe facility.
If you have consented to be contacted we may contact you per regular mail, email, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes. Your consent will remain current until you advise us otherwise. This includes, for example, providing you with information related to Steiner Australia products, special offers, promotions, activities or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with Steiner Australia (such as but not limited to your shopping behaviour in our webshop, your ratings and reviews of products, your newsletter clicks/opening results, your surfing behaviour (web tracking), your participation in promotions or events and your use of (mobile) applications), will be combined analysed and used. Please find at section 5 information on how you can withdraw your consent.
We may also use your personal information for any purposes required or authorised by or under applicable law.
4. Disclosure of information
We may disclose your personal information:
For the purpose for which that personal information was collected; and
For the purposes set out under heading 3 above.
In the case of our contracted service providers, we may disclose personal information to the contracted service provider and the contracted service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
5. Your rights
If you provide us with personal information via our websites or other channels, this is done on an entirely voluntary basis. If you choose not to provide requested information, various customer benefits may not be available. In certain cases, only those people that have submitted the necessary personal information to us are able to order products, use certain services and in other ways avail themselves of the activities and offers available on our website and (mobile) application. As transparency and fair play are particularly important issues for us, we provide various options, depending on the exact circumstances, in order to help you retain control over your personal information.
5.1 Right to opt-out
Emails that Steiner Australia sends to you that contain for instance a newsletter or marketing content, have the option to terminate the receiving of such emails (unsubscribe) by following the relevant instructions in the respective email. If you want to stop receiving emails from us, you can email firstname.lastname@example.org with your email address, contact name with ‘unsubscribe’ in the subject header.
If you wish to opt-out of receiving promotional information and offers in general, including by regular mail, email, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may at any time contact us by using the contact details below.
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receiving of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by sending an email to email@example.com
5.2 Right to request access and correction
You have the right to request access to the personal information Steiner Australia holds about you. Subject to some exceptions permitted by law, Steiner Australia will generally provide you with such access. You also have the right to request correction of this information.
6. Security of the information and data integrity
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.
7. Contact information
Steiner Australia Pty Ltd
PO Box 4258
Call: Customer Service +61 3 9799 5100
9. Changes to this policy